I need Roadside Assistance. Who do I contact?
For efficient 24-hour service, please contact one of our approved Over-The-Road Vendors directly. Should you need further assistance, please contact our Customer Support team at 1-866-883-5394.
How do I report an accident that involves a FlexiVan chassis?
In the event of an accident involving a FlexiVan chassis, please:
Should you need further assistance, FlexiVan’s Customer Support Team is available to assist you. They can be reached at 1-866-883-5394.
How do I use your online booking system, AIM360?
To use AIM360, you must first register for our Daily Rentals program through FlexiVan. Please click here to register.
After being approved, please log in to make your booking on AIM360. For any questions regarding AIM360 registration, contact us at CustomerSupport@FlexiVan.com or call 1-866-883-5394.
UIIA participation is also required to book with FlexiVan. Click here to register for the UIIA.
How do I register to lease chassis that are part of a pool network of chassis?
Please click here to register for pool chassis. For information regarding which pools FlexiVan is a part of, visit our locations page.
What do I do if I forget my username and password and can’t log in?
Please send an email to CustomerSupport@FlexiVan.com detailing the issues you are experiencing.
How do I update the information on my account?
To update your account information, please click here.
We can help you with any needed changes as well. If you’d like assistance making updates, please send an email to CustomerSupport@FlexiVan.com detailing the changes that need to be made.
How do I look-up information about a chassis on your website?
All information related to a particular chassis, such as VIN / serial #, license plate #, or registration # can be obtained by using the Chassis Look-Up link located under Customer Resources.
How do I obtain the value of a lost, stolen or damaged chassis?
Please send an email to CVInquiry@FlexiVan.com, detailing your situation and any specific chassis information you are able to provide. A FlexiVan representative will be in touch with you shortly. To provide FlexiVan with more information about your case, please also submit an incident report.
What happens if I don’t pick up the chassis on the day of the booking?
A chassis booking is valid for 24 hours at the location where the chassis will be picked up. If you do not plan on using the chassis, please cancel the booking. If you do still intend on using the chassis, please notify CustomerSupport@FlexiVan.com of your schedule so that they still expect your arrival for pick up.
How do I cancel my booking?
Log in to AIM360 and find the booking under your dashboard. Upon login, a New Booking Request window will pop up. Click on the close button on the top right of the popup. From there, you can see all of the bookings you have made. For the booking you wish to cancel, click on the cancel button located under the action column of the booking summary table.
Where can I find information about the address and gate hours for chassis pick-up/drop-off locations?
All FlexiVan location details can be found on the Locations page of this site. Depot address and gate hours can also be found in AIM360 when you book your chassis, plus a detailed street map is also available to guide you.
Where can I find my account balance or details on any outstanding invoices?
Account balance and details on any outstanding invoices can be easily accessed in AIM360. Simply log in to your account and go to the invoices page for your account details. Simply log in to your account and go to the invoices page for details.
How do I dispute an invoice?
Registered customers can log in to their account and go to the invoice tab to search for an invoice they wish to dispute. From here, customers can either click “Dispute” or “Pay.” **Please note:
1. All invoice disputes must be reported to FlexiVan in writing within 30 days of invoice date.
2. In order to dispute invoices, you must be a registered FlexiVan customer.
3. All unregistered customers should submit disputes within 30 days to CustomerSupport@FlexiVan.com.
For further information, you can email CustomerSupport@FlexiVan.com or contact our billing department.
How are daily chassis fees calculated?
Daily charges are and applied per unit, per all or part of a calendar day once a unit is picked up. The same daily rate is applied from the time of chassis pickup through the entire time the chassis is leased. The duration of the lease contributes to daily fees as well, and the overall amount is determined when the unit is returned.
What factors affect pricing?
Many factors contribute to the total price of your chassis experience, including lease duration, number of axles, market rate, etc. Short term rentals are available at daily, weekly or monthly intervals. A long-term lease is considered one year, or more.
Who do I contact about tolls and citations at FlexiVan?
For tolls, please contact TollManagment@FlexiVan.com. For all other citations, please contact Citations@FlexiVan.com.
I’m interested in becoming a drayman for FlexiVan. How do I apply?
Please provide a scanned copy of the following documents to DraymanApplication@FlexiVan.com.
1. Your signed and completed copy of FlexiVan’s Drayman Equipment Transportation Agreement.
2. A copy of your insurance certificate. Click here for details on our insurance requirements.
Once all required documents have been submitted and reviewed for approval, a FlexiVan representative will contact you directly. Thank you for your interest in FlexiVan.
If the FAQ above doesn’t provide you with the assistance you need, please email us at CustomerSupport@FlexiVan.com or call 1-866-883-5394.