To help us get you back on the road sooner, please note our policy below. If you should have any questions, contact the nearest FlexiVan office or email us at CustomerSupport@FlexiVan.com.
- All incident reports must be submitted to FlexiVan within 24 hours from when the incident occurred or was discovered. Police must be notified of all incidents immediately.
- Any equipment involved in an incident must not be altered, repaired or destroyed in any way without specific written approval from FlexiVan.
- Chassis usage charges continue until the Casualty Value / Depreciated Value invoice is paid in full, or chassis is returned to an authorized FlexiVan facility (please contact our offices for the nearest facility).